Credits and top-ups

How credits work

• One credit is one PDF file, however many sheets it has.
• A credit is used when a run starts on a drawing. Uploading drawings, reading results and downloading cost nothing.
• A drawing set to Not in scope in the Run take-off box is not read, and uses no credit.
• If a drawing fails and no take-off comes out of it, its credit goes back to your balance by itself. A take-off you disagree with has not failed.
• Credits last 24 months from the day you buy them.
• Your balance is in the top bar of the app. At two credits or fewer a notice appears. At none, take-offs pause until you top up, and everything already measured stays where it is.

How to top up

1. Choose Buy more beside your balance, or Buy credits on the notice. Either one opens an email to contact@teastra.com, or you can write to that address yourself.
2. Say roughly how many drawings you take off, and the kind of work they are. You will get the price for that volume.
3. Pay by bank transfer to our business bank account. There is no card payment on this site.
4. The credits are added to your account once the payment has cleared.

Good to know

• We will never ask you to pay any other account. If payment details that look like ours name a different account, contact us before you pay.
• Unused credits are not refunded when you stop using the Estimator or close your account, except in the cases clause 8.4 of the Terms sets out.