Your account and deletion requests

Your details

1. Open Settings from the top bar.
2. Under Company profile, change your company’s display name, country and default currency. Under Your profile, change your full name.
3. Under Change password, type your current password, then the new one twice. It needs at least 8 characters.
4. Forgotten your password? Choose Forgot your password? on the sign-in page, and a reset link is sent to your email.
5. Your email address shows in Settings, but it cannot be changed there.

Delete a project

1. Download anything you want to keep first.
2. Open the project, choose Delete, then choose Delete project to confirm.
3. That removes the project’s drawings, specification documents, results and files there and then. It cannot be undone.
4. If any part cannot be removed, the deletion stops and tells you, rather than reporting success.

Close your account

• Email contact@teastra.com and ask for your account to be closed and deleted. You can stop whenever you want.
• We delete it as soon as the request reaches us and we have confirmed it came from you.
• Closing an account removes every project, drawing, result and file.
• Some records stay: the record of credits bought and used, which an Irish company must keep, and your company’s name with the name and email address of each person on the account. None of them hold drawings or measurements.
• Copies in routine backups go as those backups age out.
• The same address takes any other request about your data: a copy of it, or a correction.